Store Policy
Dear customers,
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Thank you for your purchase. We hope you will be happy with our products.
The ‘thank you' sticker or any sticker on the package to seal items means we’ve double-checked the quality of your items before sending them to you.
Please note do not remove or damage the sticker if you are willing to return and refund it.
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All items purchased as a SALE item, or with a DISCOUNT code, "Limited" item, Subscription item and at offline (pop-up store, etc.) are FINAL SALE and cannot be returned and refunded. Any possible charges regarding cancellation or any issues happened by customers' mistakes will be under the customers.
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Please do not hesitate to email us with your questions or concerns!
Happily regards,
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Velyjolly
Payment Methods
- Credit / Debit Cards
- PAYPAL
- E-transfer / Cash Payments (Only for pick-up customers via Instagram)
Subscription
$30/month to enjoy our special items every month!
The items will be random cute items (maybe exclusive) and will not be shown in advance. Surprise! The contents will be changed every month so that you will be able to enjoy different items every month.
You can choose $30/month for 3 months or 6 months.
If you choose 6 months, you will get a 5% discount.
Once you start the subscription, you cannot stop/cancel during the billing cycle you purchased. You may cancel it after the cycle's finished.
You will receive our subscription items between 20th and 30th of every month. Tracking numbers will not be provided (if you want it, extra cost will be charged).
Velyjolly always packs your order with bubble bags to prevent your order's damaged. This includes subscription orders too (no exclusive package except ComboBox items, and lettermails).
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